CHICAGO — At LOUPE Americas 2026, HiFlow Solutions officially ushered in a new era for the label and packaging industry, unveiling its first dedicated AI Agent and a suite of six AI-enabled workflows designed to transform the modern ERP experience. Held from September 15–17, the event served as the launchpad for a platform that promises to shift the industry from passive data recording to active, automated task execution.
The centerpiece of the announcement is HiFlow’s new AI Quote Agent, described as the industry’s first conversational interface for label estimating and quote preparation. Rather than manually inputting data into rigid fields, users interact with the Agent to outline job specifications, allowing the system to intelligently construct detailed estimates. This approach marks a strategic evolution for HiFlow, moving beyond traditional software toward “Agentic” ERP systems that actively assist in day-to-day operations.
Complementing this new Agent are six sophisticated workflows aimed at automating the most time-consuming administrative burdens: Estimate Processing, Order Processing, Supplier Delivery Processing, Supplier Price List Updates, Bill of Lading (BOL) Processing, and Accounts Payable Processing. By leveraging AI to capture and structure data from emails, PDFs, and incoming documentation, HiFlow’s platform ensures that information is digitized and funneled into the correct ERP channels without human intervention.
“LOUPE gave us the opportunity to move the AI conversation from what might be possible to what converters can actually see working today,” said Mariusz Sosnowski, CEO of HiFlow Solutions. “When AI can read the information already coming into a business, turn it into usable ERP data, and eliminate repetitive entry, that’s where it begins to make a real operational difference.”
The push for automation arrives at a critical juncture for the packaging sector. HiFlow leadership noted that the industry is currently grappling with a triad of challenges: labor shortages, aging expertise, and rapid consolidation. Alfonso Hernandez, VP of sales at HiFlow, emphasized that as the workforce changes, technology must bridge the gap by providing real-time connectivity across the shop floor. “Having real connectivity is paramount—being able to track equipment, substrate, and tools so you’re not losing time to unplanned downtime,” Hernandez explained.
Furthermore, HiFlow is addressing the growing trend of converters expanding into diverse packaging segments. Business development manager Steve DeBenedetto noted that many attendees expressed frustration with legacy ERP systems that struggle to keep pace with multi-product operations. By combining packaging-specific functionality with flexible, AI-driven workflows, HiFlow intends to offer a platform that scales alongside the evolving business models of modern converters.
As HiFlow continues to develop, the company plans to introduce additional specialized AI Agents, further cementing its vision of an ERP that does more than track history—it helps build the future of the print and packaging workflow.
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