She said: “There were transactions from Waitrose, there isn’t a Waitrose near us.
“I kept logging out and back in, and every time the details changed.
“I can see another person’s bank account, he got paid £6,000 yesterday. Others, I can see their benefits payments, their National Insurance numbers, I can see where they work, almost their whole identity.”
Last year, banks including Lloyds said about 1.2 million people in the UK were affected by an outage in February 2025.
About 700,000 of those were Lloyds Banking Group customers, its chief operating officer said in a letter to the chair of the Commons Treasury Committee.
