Vetaphone Launches Global Certified Service Partnership Program to Bolster Local Technical Support
KOLDING, Denmark — Vetaphone, the global pioneer in corona and plasma surface treatment technology, has officially launched its new Certified Service Partnerships (CSP) program. The strategic initiative is designed to decentralize the company’s support infrastructure, placing expert technical assistance and essential resources directly into the hands of local markets to ensure maximum uptime for manufacturers worldwide.
As printing, laminating, and extrusion processes become increasingly complex, the demand for rapid, on-the-ground support has never been greater. The CSP program establishes a vetted network of partners who will serve as the primary point of contact for Vetaphone users. By localizing these services, Vetaphone aims to slash response times and provide a more personalized maintenance experience for its global customer base.
“The aim is to bring Vetaphone support closer to our customers by strengthening the relationship between our local partners and the installed customer base,” said Anders Dueholm, Support and Spare Parts Manager at Vetaphone. “This initiative provides faster response times, better access to spare parts, and an even higher level of service that reflects the standards we hold at our Danish headquarters.”
The cornerstone of the CSP program is a rigorous, mandatory training regimen. Participating agents are required to undergo intensive technical schooling at Vetaphone’s state-of-the-art facility in Denmark. To ensure that these partners remain at the cutting edge of surface treatment technology, they must also participate in regular, ongoing training updates. This ensures that every certified partner maintains a deep, up-to-date familiarity with the company’s latest advancements in corona technology.
Beyond troubleshooting and repairs, the program emphasizes proactive care. Certified partners will maintain local inventories of critical and high-frequency spare parts, effectively bypassing the logistical delays often associated with international shipping. Furthermore, the CSP initiative formalizes the delivery of scheduled, preventative maintenance programs. By performing routine check-ups, these partners help customers avoid the high costs and production bottlenecks associated with unplanned equipment downtime.
This move marks a significant evolution in how the company supports its diverse user base, which spans across the packaging, label, and converting industries. Whether operating high-speed printing presses or heavy-duty extrusion lines, customers rely on consistent surface treatment quality to ensure product integrity. By delegating technical oversight to trained local experts, Vetaphone is ensuring that these production lines remain reliable and efficient, regardless of their geographic location.
Vetaphone will maintain direct oversight of the entire CSP network, providing continuous mentorship and support to ensure that service quality remains uniform across the globe.
“Vetaphone invented and has pioneered corona technology across a variety of market sectors,” Dueholm concluded. “This is the latest stage of our ongoing commitment to improve local service and support for customers, wherever they are in the world.”
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