Banking-tech firm Zeta is eyeing a significant financial milestone, with top leadership confirming that the company is on track to achieve full-year profitability by fiscal year 2027 (FY27). Having spent years investing in complex infrastructure and customer onboarding, the firm is now entering a phase where its long-term technological bets are beginning to yield recurring, scalable revenue.
Ramki Gaddipati, co-founder, global CTO, and CEO of Asia Pacific, indicated that while the company’s India-based operations have been profitable for over three years, its global business is now following suit. Following several consecutive quarters of operational profitability, Zeta expects the current fiscal year to be a breakthrough period of comprehensive bottom-line stability.
## Scaling Through Strategic Banking Partnerships
Zeta, founded in 2015 by Bhavin Turakhia and Gaddipati, distinguishes itself by moving away from minor pilot projects in favor of massive, end-to-end technology overhauls for financial institutions. Currently generating over $100 million in annual revenue, the company derives about 75–80% of its income from the US market, with the remainder coming from India.
The nature of Zeta’s business involves intensive sales and implementation cycles. Because the software powers mission-critical functions—including core banking systems, credit card issuance, and digital banking apps—revenue growth is tightly linked to the customer’s user base and transaction volume.
In India, this strategy has already proven successful through high-profile partnerships. The company notably collaborated with HDFC Bank to rebuild its “PayZapp” application and develop a secondary credit card issuance platform. This followed successful, though more focused, work with institutions like RBL Bank, Axis Bank, and IDFC First Bank. These projects serve as a testament to Zeta’s ability to modernize legacy stacks for major players, positioning them as a backbone provider for the modern digital banking landscape.
## Banking on Agentic Commerce and AI
Looking toward the future, Zeta is positioning itself at the forefront of “agentic commerce”—the emerging era where AI agents perform payments and manage financial tasks on behalf of human users. While much of the industry has focused on payment networks and merchants, Zeta is focusing on the banking backend.
Gaddipati notes that as AI agents begin to handle financial transactions, banks will require sophisticated systems to manage complex layers of consent, risk control, and authentication. Zeta intends to be the provider that manages these security protocols, ensuring that banks can facilitate AI-driven transactions without compromising account safety. This focus on “agent-ready” banking infrastructure represents a major growth pillar for the company’s next stage of development.
## Data Compliance as a Built-in Feature
Zeta is also evolving its platform to address the growing importance of data privacy, specifically regarding India’s Digital Personal Data Protection (DPDP) framework. Rather than acting as a standalone compliance service, Zeta is integrating DPDP requirements directly into the DNA of its banking products.
This “compliance-by-design” approach allows the company to automatically capture and store user consent during routine processes, such as credit card applications. By baking these controls into the infrastructure, Zeta aims to simplify the regulatory burden for its bank partners, ensuring that every product deployed on their platform is inherently compliant with evolving data laws.
Backed by a $2 billion valuation following a $50 million investment from Optum last year, Zeta is effectively transitioning from a high-growth startup to a mature, profitable infrastructure powerhouse. As its existing customers continue to scale their transaction volumes, the firm’s focus on deep, long-term technological partnerships appears to be providing a clear path toward sustained global profitability.
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