Latvian flag carrier airBaltic has officially launched a cutting-edge in-seat ordering feature, transforming the onboard dining experience for travelers across its network. The new functionality, integrated into the airline’s Skynet onboard portal, allows passengers to browse the airCafe menu and order food and beverages directly from their personal mobile devices, with cabin crew delivering requested items straight to their seats.
The rollout is part of a broader digital strategy to modernize the passenger experience. The service is currently being introduced across short and mid-haul flights, with availability prioritized on aircraft equipped with high-speed Starlink internet. Passengers can easily access the system by connecting to the onboard Wi-Fi and navigating to the Skynet homepage, using the official airBaltic app, or scanning a convenient QR code located in the Baltic Outlook magazine.
“This new service is about putting control back in the hands of the passenger,” said an airBaltic spokesperson. The platform offers a sophisticated, user-friendly interface that allows travelers to explore the full airCafe menu, view real-time product availability, and check current pricing. Users have the flexibility to manage their basket, adding or removing items before final confirmation, and can track the status of their order from the moment it is placed until it reaches their seat.
Payment integration has also been streamlined to facilitate a seamless, cashless journey. The system supports a wide range of digital payment methods, including Apple Pay, Google Pay, standard payment cards, and direct bank links. Once a transaction is completed, passengers receive a digital receipt via email. Furthermore, members of the airBaltic Club program are further incentivized to use the platform; they can earn loyalty points on their purchases and receive an exclusive 10% discount on all hot and soft drinks.
The Skynet portal, which first launched in March 2026, has quickly become the digital heartbeat of the airBaltic flight experience. Beyond food and beverage services, it offers live flight tracking, essential destination information, and access to the airMall—a digital retail platform. Through airMall, passengers can purchase popular brand-name goods while earning loyalty points, or book value-added services such as car rentals, accommodations, and local activities through partners like Sixt, Booking.com, and GetYourGuide.
As airBaltic continues to expand its reach, connecting the Baltic States to key destinations across Europe and beyond, the introduction of in-seat ordering marks a significant milestone in the airline’s commitment to technological innovation. By merging digital convenience with premium service, airBaltic is setting a new standard for accessibility and comfort, ensuring that essential regional connectivity is paired with a modern, high-tech experience for every passenger on board.
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